Welcome to Zenaura (hereinafter referred to as “we” or “this website”). We highly value your privacy and are committed to handling your personal information transparently. This Privacy Policy explains how we collect, use, store, and protect your data.
1. Information Collection
Personal Information: When you register an account, place an order, or contact us, we may collect your name, email address, phone number, mailing address, etc.
Payment Information: To complete transactions, we may collect payment information (e.g., credit card number, payment platform account), which is processed directly by third-party payment platforms. We do not store your full payment details.
Browsing Information: We may collect your IP address, device information, browser type, access time, etc., to optimize your website experience.
2. Information Use
Order Processing: Use your personal information to fulfill orders, ship products, and provide after-sales services.
Customer Support: Provide support through your contact information (e.g., email or phone).
Website Optimization: Analyze browsing data to improve website functionality and services.
Marketing Activities: Send promotional information or event notifications with your consent.
3. Information Sharing
We do not sell or rent your personal information to third parties. However, we may share information under the following circumstances:
Service Providers: Collaborate with third parties (e.g., logistics, payment platforms) to complete orders.
Legal Requirements: Disclose information as required by laws or government requests.
4. Information Protection
We implement reasonable technical and administrative measures to protect your personal information, including encrypted storage and access control, to prevent data breaches, misuse, or unauthorized access.
5. Your Rights
Access and Correction: You can access or correct your personal information at any time.
Account Deletion: You may request the deletion of your account and personal information, but we may retain transaction records as required by law.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect some website features.
7. Privacy Policy Updates
We may update this Privacy Policy periodically. The updated policy will be posted on our website, and you will be notified via email.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Official Email: support@zenaura.cn
Effective Date: October 1, 2023